Change or cancel an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01206 563344 between 9am and 5pm, Mon-Sat, or email us here (to arrange returns only). Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products. You can also of course return them our warehouse.
There are some products which we cannot cancel, refund or exchange, including flowers and made-to-measure items. Please see below for more details.
Cancelling your order
If you buy online or by phone, under Distance Selling Regulations (EU only), your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 7 working days of receipt of your order. This applies to delivery charges, but not to cut, made to order or perishable products.